Shipping Details

SmartyPants likes to keep shipping costs as affordable as possible and we heavily subsidise Rural Delivery. 

Shipping costs are subject to change without notice and we reserve the right to change the shipping cost for International deliveries on a case by case basis.

2-3 day Urban Delivery  - $8 
Overnight Urban Delivery - $12
Overnight Delivery (larger orders) - $14
Rural Delivery - $12 (delivery in 2-5 working days)
Local Pickup - You are more than welcome to collect your order from our shop in Wigram Skies. Please allow a couple of hours for your order to be processed. 
We will send you the tracking number and tracking website details in your fulfillment confirmation so you can keep an eye on your delivery progress.
We use Castle Parcels for 2-3 day delivery / Rural Delivery and Parcel Post for overnight delivery throughout New Zealand.
During the busy Christmas season we ask you to be patient with the couriers - it is extremely busy and extended delivery times are outside our control.
We are unable to refund courier costs if delivery is within a reasonable time frame.
Occasionally we may use CourierPost (NZ Post).
We do not send un-tracked couriers within New Zealand.

Un-tracked delivery minimum $30 (if it will be more than this we will be in contact before we ship your parcel).
We will let you know when the parcel has been dispatched however we will have no further information after this time. 
Tracked delivery - $POA
Our International Shipping is priced for UN-TRACKED post, if you require tracked post please contact us for pricing however it is likely to be very expensive.
SmartyPants is not liable for any importing fees that your country may have, and is not responsible for items that do not arrive.

We ship directly from our physical shop in Christchurch, NZ and do not drop ship, so you will not be left waiting for your goodies.
We believe in excellent customer service so if you have not received your parcel by the stated time frames above, please give us a call and we will get our courier wizards on to it.