Shipping Details

We ship out daily, from Tuesday to Friday. We do not ship out on Mondays.

Please check here to see if you are Rural Delivery within our courier system.
If you are, please ensure you select the 'Rural Delivery' option in the checkout, or use a different, non rural Delivery address. 

Please ensure that you include the correct phone number for the DELIVERY address as well as your phone number for the billing address.
We often need to contact the receiver to check delivery details etc and if we need to send an email to you it can delay delivery significantly due to different time zones etc.

Please note that if you purchase other items with a pre order item, all items will be held until your pre-order item is available.
If you wish for the other items to be shipped immediately, please put them through in a separate purchase. Shipping will need to be paid for both shipments.

SmartyPants likes to keep shipping costs as affordable as possible and we heavily subsidise Rural Delivery. 

Shipping costs are subject to change without notice and we reserve the right to change the shipping cost for International deliveries on a case by case basis.

2-3 day Urban Delivery  - $8 
Rural Delivery - $12

*There may be higher fees for large items

Couriers are experiencing delays nationwide due to huge volumes of parcels and limited staff due to physical distancing requirements.
Please allow an extra 2-3 days on top of your normal delivery time frames.

Local Pickup - You are more than welcome to collect your order from our shop in Wigram Skies. Please allow a couple of hours for your order to be processed. 
We will send you the tracking number and tracking website details in your fulfilment confirmation so you can keep an eye on your delivery progress.
We usually use Castle Parcels for 2-3 day delivery / Rural Delivery and Post Haste for overnight delivery throughout New Zealand.
We also use NZ Post, particularly for Rural Deliveries.
During the busy Christmas season we ask you to be patient with the couriers - it is extremely busy and extended delivery times are outside our control.
We are unable to refund courier costs if delivery is within a reasonable time frame.
We do not send items without tracking.

Due to the rising costs of international shipping and the unreliability of shipping timeframes, we no longer ship internationally.

Repackaging Fees
It is our goal to have orders ready for the courier or for pickup within 30 minutes of receiving the order (during working hours) and often have your parcel ready to go within just a few minutes of you placing the order.
However this means that if there is a change of mind (for example colour, size, wrapping paper, or adding to your order), we are likely to have completed your order already, and be unable to reuse the courier packaging. 
For this reason, we reserve the right to charge a $5 repackaging fee which may need to be paid before your goods are couriered out.

We ship directly from our physical shop in Christchurch, NZ and do not drop ship, so you will not be left waiting for your goodies.
We believe in excellent customer service so if you have not received your parcel by the stated time frames above, please give us a call and we will get our courier wizards on to it.