Shipping Details

We ship out daily, from Monday to Friday. 

If you have a Rural Delivery Address but have not paid the additional fee, we will email you with an option of either paying the additional fee, or changing to a non RD address.
If we have had no response after a follow up email, we will refund your order minus a $15 administration fee, or the full order value, which ever is less.

Please ensure that you include the correct phone number for the DELIVERY address as well as your phone number for the billing address.
We often need to contact the receiver to check delivery details etc and if we need to send an email to you it can delay delivery significantly due to different time zones etc.

Please note that if you purchase other items with a pre order item, all items will be held until your pre-order item is available.
If you wish for the other items to be shipped immediately, please put them through in a separate purchase. Shipping will need to be paid for both shipments.

SmartyPants likes to keep shipping costs as affordable as possible and we heavily subsidise Rural Delivery. 

Shipping costs are subject to change without notice and we reserve the right to change the shipping cost for International deliveries on a case by case basis.

LOCAL DELIVERY - any size parcel
1-2 day Urban Delivery - $5
3-5 day Rural Delivery - $10
This area encompases all of Christchurch, down to Ashburton, across to Darfield, Waikare, up to Waipara and all of Banks Peninsula. 

2-3 day Urban Delivery  - $9 
Rural Delivery - $13
Large items
For large items we charge $18 for Urban and $22 for Rural Delivery. Please note that this is still usually subsidised by us as larger items can be very costly to send.

Please note we do not generally post to PO boxes. Our courier network does not deliver to PO Boxes and the cost to ship by NZ Post is not usually covered by our shipping fee. We may contact you for an alternative address or for an extra shipping fee. 

Once the item has left us we have no control over the courier network. Please allow 4 working days before contacting us.

Local Pickup - You are more than welcome to collect your order from our shop in Wigram Skies. Please allow a couple of hours for your order to be processed. 
We will send you the tracking number and tracking website details in your fulfilment confirmation so you can keep an eye on your delivery progress.
We usually use NZ POST for our couriers. Larger items will usually go via Castle Parcels.
We are unable to refund courier costs if delivery is within a reasonable time frame.
We do not send items without tracking.

Due to the rising costs of international shipping and the unreliability of shipping timeframes, we no longer ship internationally.

Repackaging Fees
It is our goal to have orders ready for the courier or for pickup within 30 minutes of receiving the order (during working hours) and often have your parcel ready to go within just a few minutes of you placing the order.
However this means that if there is a change of mind (for example colour, size, wrapping paper, or adding to your order), we are likely to have completed your order already, and be unable to reuse the courier packaging. 
For this reason, we reserve the right to charge a $5 repackaging fee which may need to be paid before your goods are couriered out.

We ship directly from our physical shop in Christchurch, NZ and do not drop ship, so you will not be left waiting for your goodies.
We believe in excellent customer service so if you have not received your parcel by the stated time frames above, please give us a call and we will get our courier wizards on to it. 

Theft From Mailboxes / Front Porch
Sadly, theft of online orders is skyrocketing.
Unfortunately even when we request 'signature delivery', most couriers seem to sign for it themselves even though we are charged extra. When they don't sign for it, they take it to their depot, often making it extremely inconvenient for you to retrieve it.
If you would like a signature delivery please let us know.
Please ensure you have a safe place for your parcel to be left - you can leave a note in the checkout 'leave by back door' etc.
If you purchase a lot online, we recommend getting a courier drop box so your goods are safe until you arrive home.

Click & Collects
Please note that orders which have not been collected within 2 weeks from order date may be refunded, minus a $15 administration fee, or the full order value, which ever is less.
We will contact you via text (if we have your mobile number) and email as soon as your order is ready for collection, and before we refund your order (text only, if we have your number, email if we don't).
We will include a link on this reminder for you to be able to pay for a courier instead, if you are unable to collect your order.