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Refund Policy

Change of Mind Exchanges and Returns

SmartyPants is happy to accept returns for change of mind within 14 days of your purchase. You may either exchange your item for another of the same value, or Store Credit will be issued for the purchase value. Your item must be unused and in the condition that you received it. Tags must still be attached and / or must be returned in it’s original, undamaged packaging and proof of purchase will be required. All sales of clearance items are final.

To complete your return, we require a receipt or proof of purchase unless otherwise agreed. Clearance items are unable to be returned unless they are faulty.

All online purchase returns must be accompanied by your original order number, found on your order confirmation.

Change of mind returns will result in a store credit issued to the value of your purchase. Alternatively you may exchange the returned item for another at the same value or put towards a larger purchase. If you exchange for an item of lesser value, the remainder will be issued as a credit note. Credit notes will be emailed to you and are valid for 90 days.

Please note that credits for change of mind returns do not include the cost of shipping. If you have received free shipping, your credit will be minus SmartyPants’ current cost of shipping. The cost of shipping is the sole responsibility of the purchaser, and the replacement item will be sent out only once the original item and payment for new shipping has been received. If you are returning goods to SmartyPants please ensure you use a tracked courier as we cannot accept any responsibility for items that don’t arrive.

Faulty Items

If you have purchased an item and it is faulty, SmartyPants reserves the right to repair the item if possible, or replace when necessary. If you have purchased faulty goods via our website please email us at info@smartypantskids.co.nz and include a description of the fault and photos. We may need to contact our suppliers and ask for their recommendation. In the event that it is deemed the item is faulty, SmartyPants may provide a courier bag to you in order to return it to us. We will then either repair or replace and get it back to you as quickly as possible.

If we are unable to repair or replace the item with a mutually agreeable solution, a refund will be given. Online orders will be refunded via PayPal, returns completed in the shop will be refunded with cash or bank transfer.